At Male’s Towing & Recovery, we strive to provide reliable, professional towing, recovery, and transportation services. This Refund Policy explains how refunds are handled for online payments, deposits, service payments, and custom invoice payments.

Payments and Deposits

Some services may require payment or a deposit before scheduling, dispatch, or transport. Deposits may be applied toward the final cost of service.

Deposits may be non-refundable once a driver has been dispatched, equipment has been assigned, or service preparation has begun.

Completed Services

Refunds are generally not available for completed towing, recovery, hauling, roadside assistance, or transportation services.

Cancellations

If you need to cancel or reschedule a service, please contact us as soon as possible.

A refund may be considered if the service is canceled before dispatch or before work has started. Cancellation fees may apply if our team has already begun preparing for or traveling to the job.

Incorrect Payments

If you believe you made a duplicate payment, paid the wrong amount, or were charged in error, please contact us so we can review the transaction.

Approved refunds will be issued back to the original payment method when possible.

Processing Time

Approved refunds may take several business days to appear, depending on your bank or payment provider.

Contact Us

For refund questions, please contact:

Male’s Towing & Recovery
Phone: 903-241-1122
Email: Transport@malestowing.com
Address: 510 E Loop 281 STE B 237, Longview, TX 75605