Terms & Conditions

Welcome to Male’s Towing & Recovery. These Terms & Conditions govern your use of our website, service request forms, online payment features, shopping cart, and any towing, recovery, transportation, hauling, roadside assistance, or related services provided by Male’s Towing & Recovery.

By using our website, requesting a quote, booking a service, making a payment, or purchasing any service through our shopping cart or checkout system, you agree to these Terms & Conditions.

1. Company Information

This website is owned and operated by:

Male’s Towing & Recovery
Phone: 903-241-1122
Email: Transport@malestowing.com
Address: 510 E Loop 281 STE B 237, Longview, TX 75605
Business Hours: Monday – Friday: 8:00 AM – 6:00 PM, Saturday: 9:00 AM – 2:00 PM, Sunday: By Appointment
Service Area: Longview, Texas and approved service areas throughout Texas

2. Services We Provide

Male’s Towing & Recovery provides vehicle transportation, towing, equipment hauling, roadside assistance, recovery services, and related transportation solutions. Services may include, but are not limited to:

Vehicle towing and transport
Heavy-duty towing
Equipment hauling
Machinery transport
Accident recovery
Winching and recovery
Roadside assistance
Commercial and fleet transportation
Dealership and auction transport
Custom transport and hauling services

All services are subject to availability, location, equipment requirements, weather conditions, road conditions, safety considerations, and applicable laws or regulations.

3. Quotes, Estimates, and Pricing

Any quote or estimate provided by Male’s Towing & Recovery is based on the information available at the time of the request. Final pricing may vary depending on factors such as distance, route, vehicle or equipment size, weight, condition, accessibility, recovery difficulty, wait time, fuel costs, tolls, permits, special handling requirements, or after-hours service.

Quotes are not guaranteed unless confirmed in writing by Male’s Towing & Recovery.

4. Customer Responsibilities

By requesting service, you agree to provide accurate and complete information, including pickup location, delivery location, vehicle or equipment condition, size, weight, and any special requirements.

You are responsible for ensuring that you have the legal authority to request towing, hauling, or transport of the vehicle, equipment, or property. You are also responsible for ensuring that the vehicle or equipment is accessible and ready for service, and that any required keys, documents, access codes, gate codes, or authorizations are available.

Male’s Towing & Recovery is not responsible for delays, additional charges, or inability to complete service due to inaccurate information, restricted access, unsafe conditions, or lack of required authorization.

5. Scheduling and Arrival Times

We make reasonable efforts to arrive at the scheduled or estimated time. However, arrival times are estimates only and may be affected by traffic, weather, road closures, emergency calls, mechanical issues, distance, job complexity, or other circumstances beyond our control.

Male’s Towing & Recovery is not liable for damages, losses, missed appointments, business interruption, or other consequences caused by delays.

6. Payments and Online Checkout

Payment may be required before, during, or after service, depending on the type of service requested. We may accept payment by credit card, debit card, online checkout, invoice, cash, or other approved payment methods.

By submitting payment through our website, shopping cart, invoice link, or checkout system, you agree that:

You are authorized to use the selected payment method.
The billing information you provide is accurate.
You authorize Male’s Towing & Recovery or its payment processor to charge the amount shown.
Additional fees may apply if the final service differs from the original request.

Online payments may be used for deposits, service payments, custom invoices, transport fees, towing charges, or other approved services.

7. Deposits

Some services may require a deposit before dispatch, scheduling, or transport. Deposits may be applied toward the final service cost.

Deposits may be non-refundable if a customer cancels after dispatch, provides inaccurate information, fails to provide access, or prevents the service from being completed.

Refund eligibility is subject to our Refund Policy.

8. Cancellations and No-Shows

Customers should notify Male’s Towing & Recovery as soon as possible if a service must be canceled or rescheduled.

Cancellation fees may apply if a driver has already been dispatched, equipment has already been assigned, the service team arrives and the vehicle or equipment is unavailable, or the customer cannot provide access, authorization, or required information.

No-shows or inaccessible service locations may result in additional fees.

9. Refund Policy

Refunds are handled according to our separate Refund Policy. Please review the Refund Policy before making a payment or booking a service.

Refunds may not be available for completed services, dispatch fees, deposits, custom transport arrangements, emergency calls, or services canceled after work has begun, unless otherwise stated in our Refund Policy.

10. Vehicle, Equipment, and Property Condition

Customers are responsible for disclosing the condition of any vehicle, equipment, or property before service begins. This includes damage, missing parts, mechanical issues, flat tires, locked brakes, low clearance, leaking fluids, modified equipment, or unsafe conditions.

Male’s Towing & Recovery may refuse service if the vehicle, equipment, or property cannot be safely moved, loaded, transported, or recovered.

11. Personal Property

Customers should remove all personal belongings, valuables, tools, documents, electronics, and loose items before towing, transport, or recovery services begin.

Male’s Towing & Recovery is not responsible for loss or damage to personal property left inside or attached to a vehicle, trailer, equipment, or transported item.

12. Damage and Liability

Male’s Towing & Recovery will use reasonable care when providing towing, hauling, recovery, roadside, and transportation services. However, some services involve inherent risks, especially when vehicles or equipment are disabled, damaged, stuck, wrecked, improperly loaded, modified, oversized, or located in difficult recovery conditions.

Male’s Towing & Recovery is not responsible for pre-existing damage, mechanical failure, hidden damage, weak or rusted components, loose parts, unsecured items, aftermarket modifications, or damage caused by unsafe or inaccessible conditions.

Any claim for damage must be reported to Male’s Towing & Recovery immediately and before the vehicle, equipment, or property is moved from the delivery location.

13. Unsafe or Unlawful Requests

We reserve the right to refuse, cancel, or stop service if we determine that a request is unsafe, unlawful, fraudulent, or cannot be completed using reasonable and proper procedures.

This includes, but is not limited to, requests involving stolen property, unauthorized towing, unsafe loading conditions, hazardous materials, blocked access, threats to personnel, or violation of applicable laws.

14. Third-Party Services

In some cases, Male’s Towing & Recovery may work with third-party providers, subcontractors, storage facilities, payment processors, or other service partners.

We are not responsible for delays, actions, fees, policies, or performance of third-party providers unless required by law.

15. Website Use

You agree to use our website only for lawful purposes. You may not use the website to submit false information, attempt unauthorized access, interfere with website security, upload harmful code, send spam, or use the website for fraudulent activity.

We reserve the right to restrict or block access to the website if misuse is suspected.

16. Shopping Cart and Online Orders

Our website may include a shopping cart or online checkout feature for purchasing services, paying deposits, or making custom invoice payments.

Submitting an online order or payment does not guarantee immediate service availability. Service must be confirmed by Male’s Towing & Recovery. We may contact you to verify details before dispatching a driver or scheduling transportation.

If the service cannot be completed based on the information provided, we may cancel or adjust the order and handle any eligible refund according to our Refund Policy.

17. Intellectual Property

All content on this website, including text, images, graphics, logos, service descriptions, layout, and design, is owned by or licensed to Male’s Towing & Recovery and may not be copied, reproduced, modified, or used without written permission.

18. Communications

By contacting us, submitting a form, requesting service, or making a payment, you agree that Male’s Towing & Recovery may contact you by phone, text message, email, or other communication methods regarding your request, booking, payment, service updates, or customer support.

Message and data rates may apply. You may opt out of promotional communications at any time, but we may still contact you regarding active or completed services.

19. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

20. No Warranty

Our website and services are provided on an “as available” basis. While we strive to provide reliable, professional, and timely service, we do not guarantee that the website will always be available, error-free, uninterrupted, or free of technical issues.

We do not guarantee specific arrival times, completion times, or service outcomes when conditions are outside our control.

21. Limitation of Liability

To the maximum extent permitted by law, Male’s Towing & Recovery shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business, missed appointments, loss of use, delays, or inconvenience arising from the use of our website or services.

Our total liability for any claim related to a service shall not exceed the amount paid by the customer for that specific service, unless otherwise required by law.

22. Indemnification

You agree to indemnify and hold harmless Male’s Towing & Recovery, its owners, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from your use of our website, your request for services, your violation of these Terms, or your failure to provide accurate information or proper authorization.

23. Governing Law

These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict of law principles.

Any disputes shall be handled in the appropriate courts located in Texas, unless otherwise required by applicable law.

24. Changes to These Terms

We may update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

25. Contact Us

For questions about these Terms & Conditions, please contact us: